Privacy policy

Privacy Policy

Secrets by Sorellas®

This Privacy Policy describes how Secrets By Sorellas Limited (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Company Information

For the purposes of UK data protection law, Secrets By Sorellas Limited is the data controller.

Business Name: Secrets By Sorellas Limited

Registered Address:

The Barn 31,

Bridge Street,

Hitchin,

SG5 2DF

United Kingdom

Registered Company Number: 14688315

Contact email: support@secretsbysorellas.com

Personal Information We Collect

When you visit our website, place an order, sign up to emails, or purchase training, we may collect the following information:

a) Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Account details (if applicable)

b) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide access to digital training
  • Communicate with you about orders, support, or enquiries
  • Send marketing emails (only if you opt in)
  • Improve website performance and customer experience
  • Prevent fraud and ensure site security
  • Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your order or training access
  • Consent – for email marketing and optional communications
  • Legitimate interests – to improve services and prevent fraud
  • Legal obligation – for accounting and regulatory compliance

Sharing Your Information

Some of our service providers may process or store data outside the UK. Where this occurs, appropriate safeguards are in place to protect your personal data in accordance with UK GDPR. 

We only share your information where necessary, including with:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. card providers, PayPal, Klarna if used)
  • Delivery and logistics partners
  • Email marketing platforms (only if you opt in)
  • Analytics and advertising platforms (where consented)

We never sell your personal data.

Cookies & Tracking Technologies

We use cookies to:

  • Enable core website functionality
  • Analyse website traffic and performance
  • Support marketing and advertising (where consent is given)

You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

Marketing Communications

If you opt in to receive marketing communications, we may send you emails about:

  • Product launches
  • Exclusive offers
  • Training updates

You can unsubscribe at any time using the link in our emails or by contacting us.

Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil orders and services
  • Meet legal and accounting requirements
  • Resolve disputes

When data is no longer required, it is securely deleted.

Your Rights (UK & EU Customers)

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permitted)
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@secretsbysorellas.com

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no online transmission can be guaranteed to be 100% secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: support@secretsbysorellas.com